right of withdrawal
You have the right to withdraw from this contract within fourteen days without needing to give reasons.
The withdrawal period is fourteen days from the date on which you, or a third party nominated by you which is not the carrier, has/have acquired material possession of the last consignment.
To exercise your right of withdrawal you must inform us (KLOTZ AIS GmbH, Johann-Sebastian-Bach Str. 36, 85591 Vaterstetten, Germany, Tel +49 (0)8106.308.0, Fax +49 (0)8106.308.101, email: firstname.lastname@example.org) of your intention to withdraw from this contract in the form of a clear statement (e.g. letter sent by post, fax, email). You can, but need not, use the attached standard withdrawal form. Or you can complete and send the standard withdrawal form or another clear statement electronically on our Website. If you choose the latter option, we will immediately (e.g. by email) send you confirmation of our receipt of your withdrawal.
Timely dispatch of your statement exercising your right of withdrawal (i.e. before expiry of the withdrawal period) is deemed sufficient for compliance with the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract we undertake to reimburse all payments we have received from you including delivery costs (excepting any additional costs resulting from your choice of a different delivery method from the lowest-cost standard delivery method offered by us) immediately and at the latest within thirty days of the date of our receipt of your withdrawal notice. This reimbursement will be made using the same payment method as you used in the original transaction unless expressly agreed with you otherwise; no fees will be charged to you for the reimbursement. We may refuse to reimburse payment until we have received the returned goods or until you provide us with proof of dispatch of the returned goods, whichever is the earlier.
You must return the goods to us immediately and at the latest within fourteen days of the date on which you informed us of your withdrawal from this contract. Dispatch of the returned goods before the end of the fourteen-day withdrawal period is deemed sufficient for compliance with the withdrawal period.
You are responsible for paying the shipping costs for returning the goods.
You need only pay for any loss of value of the goods if this loss of value arose from any treatment of the goods other than what would be necessary to ascertain the quality, nature and functioning of the goods.
Information on your right of withdrawal:
Right of withdrawal applies to consumers (end-customers) only.
Right of withdrawal does not apply in the case of:
- Contracts to supply goods that are not premade and where individual selection or decision by the consumer is critical to their manufacture, or that are clearly customized to the personal requirements of the consumer,
- Goods that are not in mint condition or that have evidence of use (missing cable packaging).